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MAD Privacy Statement

Published on: 26-10-2022

In this privacy statement we explain which personal data we collect, what we do with your personal data and why we need it. We think it is important that you are well aware of this and recommend that you read this statement carefully.

If you still have questions after reading our privacy statement, please do not hesitate to contact our Sales Support department or data protection officer.

Changes to this statement
We reserve the right, if necessary, to change our privacy statement and to update it if new developments give cause to do so. When we make changes that require your permission, we will notify you.

Who is responsible for the processing of your personal data?
The organization responsible for the processing of the personal data mentioned below is M.A.D. Holding B.V., with its registered office at Wiltonstraat 53, 3905 KW, Veenendaal, the Netherlands, hereinafter referred to as “MAD”, “we”, or “us”.

Contact details MAD
If you would like to contact us regarding this privacy statement, you can do so using the details below.

Address
Wiltonstraat 53
3905 KW Veenendaal
Netherlands

Telephone
+31 318 586 100
Opening hours: Monday to Thursday from 8:00 AM to 4:45 PM and Friday from 8:00 AM to 4:00 PM.

Email
info@mad-automotive.com

MAD Data Protection Officer
Yvonne Hovestadt
info@mad-automotive.com

Personal data

What personal data do we collect and what do we do with your personal data?
MAD processes your personal data because you use our services and/o because you provide them to us yourself. Below you will find an overview of the personal data that we process.

Personal data in general

  • First and last name
  • phone number
  • e-mail address

Purposes

  • To use all our functionalities and services via our websites, by telephone and/or by e-mail.
  • To process your order and/o request for warranty and repair and to inform you about the progress thereof.
  • To process your complaint.
  • To communicate with you by sending electronic newsletters.
  • To send you personalized newsletters based on our relationship.
  • To improve our website.

Personal data when applying for a job

  • Resume
  • E-mail address
  • Function
  • Date of birth
  • Sex
  • Age
  • Motivation letter
  • Name and address details
  • Educational attainment
  • Phone number

Purposes

  • To process your application.

Minors
Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without that permission, please contact us and we will delete this information.

Automated decision making
MAD does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example an employee of MAD).

How long we keep your personal data
MAD does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

  • E-mail address: maximum 1 year
  • Name: maximum 1 year
  • Address: maximum 1 year
  • Personal data following job applications: maximum 1 year

If there is a contractual relationship, we are subject to the legal retention periods and we delete your data after the periods have expired.

Sharing personal data with third parties
MAD only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

To secure
We take appropriate security measures to limit misuse of and unauthorized access to your personal data. We have an information security policy for this. In this way we ensure that only the necessary persons have access to the data, that access to the data is protected and that our security measures are regularly checked.

What rights can you exercise?

  • The right to access to personal data
    You have the right to request access from us to the data we have available about you. You can submit a request for access to personal data to our data protection officer.
  • Right to correction
    Are your personal data registered with MAD incorrectly or out of date? You have the right to have your personal data corrected and/or to have them completed if they are incomplete.
  • Right to withdraw your approval
    If you have given approval for the processing of your personal data, you may withdraw that approval at any time.
  • Right to object
    If you do not agree with the way in which we process your personal data, you have the right to object. You can always contact our Sales Support department if, for example, you no longer wish to receive emails from us.
  • Right to delete personal data and to be forgotten
    You have the right to submit a request to delete all data that we have about you. Except data that we must or may keep on the basis of the law.
    We cannot grant this request if there is still an outstanding service or warranty request in connection with processing the request.
  • Right to lodge a complaint
    You have the right to file a complaint. This can be done in various ways:
    • If you have a complaint, we will gladly resolve it with you. Please contact our Sales Support department.
    • You also have the right to lodge a complaint with our data protection officer. Send an email to: info@mad-automotive.com.
    • Finally, you have the right to lodge your complaint with your local data protection supervisory authority or any other data protection authority in the EU.

When you submit a request for inspection, correction, objection, change and/or deletion to us, we will ensure that your request is processed within 4 weeks. Can't we handle it within this period? Then we will inform you.

Ask your questions
If you have any question about how MAD handles your personal data, please do not hesitate to contact our data protection officer Yvonne Hovestadt. Send an email to: info@mad-automotive.com.

MAD Cookie Policy

MAD uses cookies and other technologies. Because we want to guarantee your privacy and improve the user-friendliness of your visit(s) to our website, we think it is important that you know how and why we use cookies. Read more about our cookie policy.

MAD Cookie Policy
MAD uses cookies and other technologies. These cookies may contain information about you, your preferences or your device. The information is usually not directly linked to you, but it can provide you with a more personalized site experience. Because we respect your right to privacy, we offer you the choice not to allow certain cookie types. Blocking certain cookie types may affect your site experience and the services we can offer you.

What are cookies?
Cookies are small, simple text files that your computer or mobile device stores when you use our website. These cookies can ensure that your website visit is optimized.

Accept or reject cookies
The data is processed on the basis of the user's consent. You can decide for yourself whether you accept or refuse cookies. You have to set this per browser and for each device. You can often find an explanation about changing the settings in the 'help function' of your browser.

If you want to disable cookies from specific parties, you can do so via www.youronlinechoices.com.

Note: Certain features and services on our websites may not function properly if cookies are disabled in your browser.

Which cookies do we use?

  • Google Analytics
    _ga, _gat_gtag_UA_ and _gid
    We use Google Analytics to collect data about how our website is used (for example, how many people have visited certain pages, how long they stayed on our website, etc.).
  • facebook
    _fbp, _fbc and _fbclid
  • The Facebook pixel tracking is used to distinguish and track unique users (_fbp). The cookie '_fbc' is only set when a user comes to our website through an advertisement, and the destination URL contains the click ID 'fbclid'.
  • Cookie registration
    mad_cookielaw_accepted
    A cookie to register whether or not you have accepted the use of cookies.
  • Account MAD
    session id
    A unique identifier for the user's session and is only set after the user logs in to the Extranet. This is required to keep the user logged in while switching pages.
  • CSRF Token
    csrftoken
    A unique, secret, unpredictable value that is generated by the server-side application and sent to the user in such a way that it is included in a subsequent HTTP request made by the client. When the later request is made, the server application validates that the request contains the expected token and rejects the request if the token is missing or invalid.

Google Analytics
This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043 USA (hereinafter: "Google"). Google Analytics uses so-called "cookies", i.e. text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of this website is usually sent to a Google server in the USA and stored there. However, by activating IP anonymization on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. to deliver. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.

The purpose of the data processing is to evaluate the use of the website and to compile reports on the activities on the website. Further related services must then be provided on the basis of the use of the website and the internet.

  • Legal basis:
    The data is processed on the basis of the user's consent.
  • Receiver:
    The recipient of the data is Google as processor. For this we have concluded the corresponding order processing contract with Google.
  • Storage time:
    The data will be deleted as soon as it is no longer needed for our registration purposes.
  • Transfer to a third country:
    Google processes your data in the US and is subject to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
  • Provision prescribed or required:
    Providing your personal information is voluntary, based solely on your consent. If you prevent access, this may lead to functional limitations on the website.

Withdrawal of consent
You can prevent the storage of cookies by setting your browser software accordingly. Certain features and services on our websites may not function properly if cookies are disabled in your browser.

You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and downloading the browser plug-in available under the following link. Install: Browser add-on to deactivate Google Analytics.

Profiling
With the help of the tracking tool Google Analytics, the behavior of website visitors can be evaluated and their interests analysed. For this we create a pseudonymous user profile.

Use of script libraries (Google Webfonts)

  • Type and purpose of the processing:
    In order to display our content correctly and graphically appealing in all browsers, we use "Google Web Fonts" from Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; hereinafter "Google") to display fonts on this website .
    The privacy policy of the library manager Google can be found here: https://www.google.com/policies/privacy/
  • Legal basis:
    The legal basis for the integration of Google Webfonts and the associated data transfer to Google is your consent.
  • Receiver:
    Calling script libraries or font libraries automatically triggers a connection to the library operator. It is theoretically possible - although it is currently unclear whether and for what purposes - that the operator collects Google data in this case.
  • Storage time:
    We do not collect any personal data through the integration of Google Webfonts.
    More information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.
  • Transfer to a third country:
    Google processes your data in the US and is subject to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
  • Provision prescribed or required:
    The provision of personal data is not required by law or by contract. However, the content may not be displayed correctly with standard fonts.
  • Withdrawal of consent:
    The JavaScript programming language is regularly used to display the content. You can therefore object to the data processing by deactivating the execution of JavaScript in your browser or by installing a JavaScript blocker. Please note that this may lead to functional limitations on the website.

Embedded YouTube Videos

Type and purpose of the processing:
We embed YouTube videos on some of our websites. The operator of the corresponding plug-ins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA (hereinafter "YouTube"). When you visit a page with the YouTube plugin, a connection to the YouTube servers is established. This tells YouTube which pages you visit. If you are logged in to your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.

When a YouTube video is started, the provider uses cookies that collect information about user behaviour.

More information about the purpose and scope of the data collection and its processing by YouTube can be found in the provider's data protection declaration. There you will also find more information about your rights in this regard and setting options for protecting your privacy (https://policies.google.com/privacy). Google processes your data in the US and is subject to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework

  • Legal basis:
    The legal basis for the integration of YouTube and the associated data transfer to Google is your consent.
  • Receiver:
    When calling up YouTube, a connection to Google is automatically established.
  • Duration of storage and withdrawal of consent:
    Anyone who has deactivated the storage of cookies for the Google Ad program does not have to take such cookies into account when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.
    Further information on data protection at "YouTube" can be found in the provider's data protection declaration at: https://policies.google.com/privacy?hl=en&gl=en
  • Transfer to a third country:
    Google processes your data in the US and is subject to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
  • Provision prescribed or required:
    Providing your personal information is voluntary, based solely on your consent. If you prevent access, this may lead to functional limitations on the website.

Google AdWords

  • Type and purpose of the processing:
    Our website uses Google Conversion Tracking. The operator of the Google AdWords services is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. If you came to our website through an advertisement from Google, Google Adwords places a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad from Google.
    If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was forwarded to this page. Each Google AdWords customer receives a unique cookie. This means that cookies cannot be tracked through the websites of AdWords customers. The information obtained using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers find out how many total users clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that personally identifies users.
  • Legal basis:
    The legal basis for the integration of Google AdWords and the associated data transfer to Google is your consent.
  • Receiver:
    With each visit to our website, personal data, including your IP address, is sent to Google in the USA. This personal data is stored by Google. Google may transfer this personal data collected through the technical process to third parties.
    Our company does not contain any information from Google that could be used to identify the data subject.
  • Storage time:
    These cookies lose their validity after 30 days and are not used for personal identification.
  • Transfer to a third country:
    Google processes your data in the US and is subject to the EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
  • Withdrawal of consent:
    If you do not want to participate in the tracking, you can refuse the setting of a necessary cookie - for example by means of a browser setting that generally deactivates the automatic setting of cookies or set your browser so that cookies from the "googleleadservices .com" domain are blocked.

    Please note that you may not delete the opt-out cookies as long as you do not want measurement data to be recorded. If you have deleted all your cookies in the browser, you will need to set the respective opt-out cookie again.
  • Provision prescribed or required:
    Providing your personal information is voluntary, based solely on your consent. If you prevent access, this may lead to functional limitations on the website.

SSL encryption
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) over HTTPS.

Processors used
The operator of this website has commissioned the following organisations, companies or persons to process data:

Technical execution:
UWKM
Koningsbergenstraat 4
7418 ER Deventer
The Netherlands